&lt;div class=&quot;content-intro&quot;&gt;&lt;div&gt;The Uniswap Protocol is the largest decentralized trading and automated market making protocol (often called a DEX, “Decentralized Exchange”) on Ethereum.&lt;/div&gt;
&lt;div&gt;&amp;nbsp;&lt;/div&gt;
&lt;div&gt;The Uniswap Labs team was a major contributor to the Uniswap Protocol and now focuses on building a suite of products to support the Uniswap Labs ecosystem. Our team is one of the most impactful in crypto. We are based out of SoHo in New York City with the option to be partially or fully remote depending on the position.&lt;/div&gt;&lt;/div&gt;&lt;p&gt;Uniswap Labs is hiring a Customer Support Specialist. You will have the opportunity to shape our customer support values, function, systems and processes. We are often an early touch point for web3 users, and receive inquires outside of our product space. You will create a way for folks to feel heard and supported externally, and also work internally to represent our users within our team and improve their experiences.&lt;/p&gt;
&lt;h3&gt;Responsibilities:&lt;/h3&gt;
&lt;ul&gt;
&lt;li&gt;Provide user support via Zendesk&lt;/li&gt;
&lt;li&gt;Act as an advocate and onboarding specialist for users&lt;/li&gt;
&lt;li&gt;The first touch point for all user issues, responsible for ensuring that every inquiry is handled in accordance to our SLAs&lt;/li&gt;
&lt;li&gt;Synthesize insights from user interactions and surface critical issues to the Engineering team&lt;/li&gt;
&lt;li&gt;Assist in designing, implementing and operating user support processes to ensure the team meets goals&lt;/li&gt;
&lt;li&gt;Systematically communicate feedback to key stakeholders, providing guidance and input on new product features&lt;/li&gt;
&lt;li&gt;Keep internal and external informational resources up to date in an environment of rapid iteration&lt;/li&gt;
&lt;/ul&gt;
&lt;h3&gt;Requirements:&lt;/h3&gt;
&lt;ul&gt;
&lt;li&gt;2+ years experience doing customer support in a high growth environment&lt;/li&gt;
&lt;li&gt;Strong written and verbal communication skills that can effectively distill complex concepts into simple ones&lt;/li&gt;
&lt;li&gt;You are motivated by helping others and are the type of person who prides themselves on turning an angry user into a 5-star rating&lt;/li&gt;
&lt;li&gt;You can help solve complex problems end-to-end so as to mitigate delegation as much as possible&lt;/li&gt;
&lt;/ul&gt;
&lt;h3&gt;Nice to Haves:&lt;/h3&gt;
&lt;ul&gt;
&lt;li&gt;Experience with user onboarding at a software company&lt;/li&gt;
&lt;li&gt;Experience with DeFi, knowledge of blockchains, and experience using crypto wallets is a (big) plus!&lt;/li&gt;
&lt;li&gt;Love for the unicorns 🦄&lt;/li&gt;
&lt;/ul&gt;
&lt;div&gt;
&lt;p&gt;&lt;em&gt;Minimum full-time salary of $48,000-$72,000. Disclosure in accordance with New York City&#39;s Pay Transparency Law. &lt;/em&gt;&lt;em&gt;Full Time employees at Uniswap Labs are also eligible for other compensation elements, including equity, tokens, and benefits, dependent on the position type.&lt;/em&gt;&lt;/p&gt;
&lt;/div&gt;
&lt;div class=&quot;content-conclusion&quot;&gt;&amp;nbsp;&lt;/div&gt;&lt;div class=&quot;content-conclusion&quot;&gt;&lt;p&gt;Uniswap Labs’ Full-Time employee benefits include unlimited and encouraged time off, 100% company-paid medical, dental, &amp;amp; vision for you and your dependents, 401(k) participation, annual $1,500 education stipend, up to 16 weeks paid parental leave, home office setup stipend for remote employees and daily lunches at NY headquarters (all benefits are subject to applicable taxes and based on eligibility).&lt;/p&gt;
&lt;p&gt;Uniswap Labs is proud to be an equal opportunity employer (EEO). We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability (including gender dysphoria and similar gender-related conditions), sex, gender identity or expression, sexual orientation (including actual or perceived heterosexuality, homosexuality, bisexuality, and asexuality), veteran status, military status, domestic violence victim status, reproductive health decision making or any other protected category.&lt;/p&gt;&lt;/div&gt;

&lt;div class=&quot;content-intro&quot;&gt;&lt;div&gt;The Uniswap Protocol is the largest decentralized trading and automated market making protocol (often called a DEX, “Decentralized Exchange”) on Ethereum.&lt;/div&gt; &lt;div&gt;&amp;nbsp;&lt;/div&gt; &lt;div&gt;The Uniswap Labs team was a major contributor to the Uniswap Protocol and now focuses on building a suite of products to support the Uniswap Labs ecosystem. Our team is one of the most impactful in crypto. We are based out of SoHo in New York City with the option to be partially or fully remote depending on the position.&lt;/div&gt;&lt;/div&gt;&lt;p&gt;Uniswap Labs is hiring a Customer Support Specialist. You will have the opportunity to shape our customer support values, function, systems and processes. We are often an early touch point for web3 users, and receive inquires outside of our product space. You will create a way for folks to feel heard and supported externally, and also work internally to represent our users within our team and improve their experiences.&lt;/p&gt; &lt;h3&gt;Responsibilities:&lt;/h3&gt; &lt;ul&gt; &lt;li&gt;Provide user support via Zendesk&lt;/li&gt; &lt;li&gt;Act as an advocate and onboarding specialist for users&lt;/li&gt; &lt;li&gt;The first touch point for all user issues, responsible for ensuring that every inquiry is handled in accordance to our SLAs&lt;/li&gt; &lt;li&gt;Synthesize insights from user interactions and surface critical issues to the Engineering team&lt;/li&gt; &lt;li&gt;Assist in designing, implementing and operating user support processes to ensure the team meets goals&lt;/li&gt; &lt;li&gt;Systematically communicate feedback to key stakeholders, providing guidance and input on new product features&lt;/li&gt; &lt;li&gt;Keep internal and external informational resources up to date in an environment of rapid iteration&lt;/li&gt; &lt;/ul&gt; &lt;h3&gt;Requirements:&lt;/h3&gt; &lt;ul&gt; &lt;li&gt;2+ years experience doing customer support in a high growth environment&lt;/li&gt; &lt;li&gt;Strong written and verbal communication skills that can effectively distill complex concepts into simple ones&lt;/li&gt; &lt;li&gt;You are motivated by helping others and are the type of person who prides themselves on turning an angry user into a 5-star rating&lt;/li&gt; &lt;li&gt;You can help solve complex problems end-to-end so as to mitigate delegation as much as possible&lt;/li&gt; &lt;/ul&gt; &lt;h3&gt;Nice to Haves:&lt;/h3&gt; &lt;ul&gt; &lt;li&gt;Experience with user onboarding at a software company&lt;/li&gt; &lt;li&gt;Experience with DeFi, knowledge of blockchains, and experience using crypto wallets is a (big) plus!&lt;/li&gt; &lt;li&gt;Love for the unicorns 🦄&lt;/li&gt; &lt;/ul&gt; &lt;div&gt; &lt;p&gt;&lt;em&gt;Minimum full-time salary of $48,000-$72,000. Disclosure in accordance with New York City&#39;s Pay Transparency Law. &lt;/em&gt;&lt;em&gt;Full Time employees at Uniswap Labs are also eligible for other compensation elements, including equity, tokens, and benefits, dependent on the position type.&lt;/em&gt;&lt;/p&gt; &lt;/div&gt; &lt;div class=&quot;content-conclusion&quot;&gt;&amp;nbsp;&lt;/div&gt;&lt;div class=&quot;content-conclusion&quot;&gt;&lt;p&gt;Uniswap Labs’ Full-Time employee benefits include unlimited and encouraged time off, 100% company-paid medical, dental, &amp;amp; vision for you and your dependents, 401(k) participation, annual $1,500 education stipend, up to 16 weeks paid parental leave, home office setup stipend for remote employees and daily lunches at NY headquarters (all benefits are subject to applicable taxes and based on eligibility).&lt;/p&gt; &lt;p&gt;Uniswap Labs is proud to be an equal opportunity employer (EEO). We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability (including gender dysphoria and similar gender-related conditions), sex, gender identity or expression, sexual orientation (including actual or perceived heterosexuality, homosexuality, bisexuality, and asexuality), veteran status, military status, domestic violence victim status, reproductive health decision making or any other protected category.&lt;/p&gt;&lt;/div&gt;

The Uniswap Labs team was a major contributor to the Uniswap Protocol and now focuses on building a suite of products to support the Uniswap ecosystem. Our team is one of the most impactful in crypto. We are based out of SoHo in New York City with the option to be partially or fully remote depending on the position.


The Uniswap Protocol is the largest decentralized trading and automated market making protocol ('DEX') on Ethereum.

Uniswap Labs

Customer Support Specialist 

&lt;div class=&quot;content-intro&quot;&gt;&lt;div&gt;The Uniswap Protocol is the largest decentralized trading and automated market making protocol (often called a DEX, “Decentralized Exchange”) on Ethereum.&lt;/div&gt;
&lt;div&gt;&amp;nbsp;&lt;/div&gt;
&lt;div&gt;The Uniswap Labs team was a major contributor to the Uniswap Protocol and now focuses on building a suite of products to support the Uniswap Labs ecosystem. Our team is one of the most impactful in crypto. We are based out of SoHo in New York City with the option to be partially or fully remote depending on the position.&lt;/div&gt;&lt;/div&gt;&lt;div&gt;
&lt;p&gt;We&#39;re looking for an experienced engineering manager to help us grow our engineering team. You will focus on the people and process of Uniswap Labs engineering so that we can continue to ship great technical work. You&#39;re excited to support engineers and help them reach their full potential. Join us!&lt;/p&gt;
&lt;/div&gt;
&lt;p&gt;&lt;strong&gt;Responsibilities:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Directly manage individual contributor frontend web engineers&lt;/li&gt;
&lt;li&gt;Ensure the engineering team is able to deliver quality projects at a fast pace&lt;/li&gt;
&lt;li&gt;Provide career growth advice and performance feedback&lt;/li&gt;
&lt;li&gt;Focus on improving team processes&lt;/li&gt;
&lt;li&gt;Recruit and hire new engineers to the team&lt;/li&gt;
&lt;li&gt;Collaborate with product and design to deliver a roadmap&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Requirements:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;2+ years of management experience growing &amp;amp; managing a team of engineers&amp;nbsp;&lt;/li&gt;
&lt;li&gt;A deep understanding of web technologies and front end architecture best practices&lt;/li&gt;
&lt;li&gt;Knowledge and passion for software engineering best practices&lt;/li&gt;
&lt;li&gt;Knowledge of Crypto and DeFi&lt;/li&gt;
&lt;li&gt;High emotional intelligence&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Nice to have:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Willingness to work out of our NYC office regularly&lt;/li&gt;
&lt;li&gt;Understanding of protocols and blockchain architecture&lt;/li&gt;
&lt;li&gt;Full-stack experience&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;div&gt;
&lt;p&gt;&lt;em&gt;Minimum full-time salary of $220,000-$240,000. Disclosure in accordance with New York City&#39;s Pay Transparency Law.&amp;nbsp;&lt;/em&gt;&lt;em&gt;Full Time employees at Uniswap Labs are also eligible for other compensation elements, including equity, tokens, and benefits, dependent on the position type.&lt;/em&gt;&lt;/p&gt;
&lt;/div&gt;&lt;div class=&quot;content-conclusion&quot;&gt;&lt;p&gt;Uniswap Labs’ Full-Time employee benefits include unlimited and encouraged time off, 100% company-paid medical, dental, &amp;amp; vision for you and your dependents, 401(k) participation, annual $1,500 education stipend, up to 16 weeks paid parental leave, home office setup stipend for remote employees and daily lunches at NY headquarters (all benefits are subject to applicable taxes and based on eligibility).&lt;/p&gt;
&lt;p&gt;Uniswap Labs is proud to be an equal opportunity employer (EEO). We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability (including gender dysphoria and similar gender-related conditions), sex, gender identity or expression, sexual orientation (including actual or perceived heterosexuality, homosexuality, bisexuality, and asexuality), veteran status, military status, domestic violence victim status, reproductive health decision making or any other protected category.&lt;/p&gt;&lt;/div&gt;

&lt;div class=&quot;content-intro&quot;&gt;&lt;div&gt;The Uniswap Protocol is the largest decentralized trading and automated market making protocol (often called a DEX, “Decentralized Exchange”) on Ethereum.&lt;/div&gt; &lt;div&gt;&amp;nbsp;&lt;/div&gt; &lt;div&gt;The Uniswap Labs team was a major contributor to the Uniswap Protocol and now focuses on building a suite of products to support the Uniswap Labs ecosystem. Our team is one of the most impactful in crypto. We are based out of SoHo in New York City with the option to be partially or fully remote depending on the position.&lt;/div&gt;&lt;/div&gt;&lt;div&gt; &lt;p&gt;We&#39;re looking for an experienced engineering manager to help us grow our engineering team. You will focus on the people and process of Uniswap Labs engineering so that we can continue to ship great technical work. You&#39;re excited to support engineers and help them reach their full potential. Join us!&lt;/p&gt; &lt;/div&gt; &lt;p&gt;&lt;strong&gt;Responsibilities:&lt;/strong&gt;&lt;/p&gt; &lt;ul&gt; &lt;li&gt;Directly manage individual contributor frontend web engineers&lt;/li&gt; &lt;li&gt;Ensure the engineering team is able to deliver quality projects at a fast pace&lt;/li&gt; &lt;li&gt;Provide career growth advice and performance feedback&lt;/li&gt; &lt;li&gt;Focus on improving team processes&lt;/li&gt; &lt;li&gt;Recruit and hire new engineers to the team&lt;/li&gt; &lt;li&gt;Collaborate with product and design to deliver a roadmap&lt;/li&gt; &lt;/ul&gt; &lt;p&gt;&lt;strong&gt;Requirements:&lt;/strong&gt;&lt;/p&gt; &lt;ul&gt; &lt;li&gt;2+ years of management experience growing &amp;amp; managing a team of engineers&amp;nbsp;&lt;/li&gt; &lt;li&gt;A deep understanding of web technologies and front end architecture best practices&lt;/li&gt; &lt;li&gt;Knowledge and passion for software engineering best practices&lt;/li&gt; &lt;li&gt;Knowledge of Crypto and DeFi&lt;/li&gt; &lt;li&gt;High emotional intelligence&lt;/li&gt; &lt;/ul&gt; &lt;p&gt;&lt;strong&gt;Nice to have:&lt;/strong&gt;&lt;/p&gt; &lt;ul&gt; &lt;li&gt;Willingness to work out of our NYC office regularly&lt;/li&gt; &lt;li&gt;Understanding of protocols and blockchain architecture&lt;/li&gt; &lt;li&gt;Full-stack experience&lt;/li&gt; &lt;/ul&gt; &lt;p&gt;&amp;nbsp;&lt;/p&gt; &lt;div&gt; &lt;p&gt;&lt;em&gt;Minimum full-time salary of $220,000-$240,000. Disclosure in accordance with New York City&#39;s Pay Transparency Law.&amp;nbsp;&lt;/em&gt;&lt;em&gt;Full Time employees at Uniswap Labs are also eligible for other compensation elements, including equity, tokens, and benefits, dependent on the position type.&lt;/em&gt;&lt;/p&gt; &lt;/div&gt;&lt;div class=&quot;content-conclusion&quot;&gt;&lt;p&gt;Uniswap Labs’ Full-Time employee benefits include unlimited and encouraged time off, 100% company-paid medical, dental, &amp;amp; vision for you and your dependents, 401(k) participation, annual $1,500 education stipend, up to 16 weeks paid parental leave, home office setup stipend for remote employees and daily lunches at NY headquarters (all benefits are subject to applicable taxes and based on eligibility).&lt;/p&gt; &lt;p&gt;Uniswap Labs is proud to be an equal opportunity employer (EEO). We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability (including gender dysphoria and similar gender-related conditions), sex, gender identity or expression, sexual orientation (including actual or perceived heterosexuality, homosexuality, bisexuality, and asexuality), veteran status, military status, domestic violence victim status, reproductive health decision making or any other protected category.&lt;/p&gt;&lt;/div&gt;

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