Partnership Success Manager, Global Employment


About Protocol Labs

Protocol Labs drives breakthroughs in computing to push humanity forward. Protocol Labs is a product-development lab, but behind the protocols and tools we build, behind the research and implementations, are passionate people, teammates, and community members. Most teams in the Protocol Labs Network are fully distributed and work remotely around the world. Engineers, researchers, and operators work in the open to improve the internet — humanity's most important technology — as we explore new advances at the intersection of many exciting fields (crypto, networks, distributed systems) and cultures (startups, research, open-source, distributed work).

About the DevCo People Team: 

The DevCo people team is a NEW People Team at Protocol labs challenging the status quo of Global employment infrastructure. Inspired by Web3 principles, our small but mighty team is designing and scaling new ways of enabling Global and Distributed workforces. Today we support nearly 300 Labbers across 25 countries in all aspects related to Global Employment including: EOR partnerships, Immigration, Benefits, People Technology, and Policy Development. 

We are looking for an Partnership Success Manager, Global Employment to build the foundation for our global employment partnership expansion. You will onboard and manage employment partners and payroll facilitators to ensure streamlined, optimized and cohesive workflows. You will create varied pathways for Labbers to be employed/engaged within the Protocol Labs Network all while championing the Labber experience. In this role, you will have the opportunity to lead and contribute to complex and varied projects while executing against a People strategy that will directly enable our Labbers to do their best work – anywhere in the world. If you are someone that enjoys bringing vision to life, fast iteration, conquering ambiguity while challenging the status quo, let’s chat!

As an Employment Partnership Success Manager you will

  • Onboard and manage new and existing EOR/PEO Employment partners
  • Create and maintain exceptional Labber experience.
  • Design and maintain partner playbooks, workflows and processes
  • Develop and ensure deliverables and Service Level Agreements are being completed timely and accurately
  • Manage amendments to contracts within company policies, including client Master Service Agreements (MSAs), Statements of Work (SOWs), and agreed upon hiring calendars
  • Support handbook development and content creation and train internal teams on all matters related to employment options, offerings, and schedules. 
  • Conduct Partner & Labber reviews/surveys to monitor partnership success and Labber satisfaction.
  • Effectively manage on-boarding project issues and risks, escalate as needed, and create strategies for risk mitigation and contingency planning
  • Be responsible for partnership management, including troubleshooting issues related to invoicing, international payroll, and all other HR matters to resolve challenges and ensure accurate and timely payroll and FIL grant distributions.
  • Develop and maintain competency in the areas of international employment, immigration, benefits, and payroll

You may be a fit for this role if you have

  • 5+ years of experience in People Ops/HR business partnership, preferably in the tech industry and at a startup
  • Experience as a Client/Customer Success Manager or Account Manager at a global EOR/PEO 
  • Experience onboarding/managing multiple EORs/PEOs
  • Experience scaling a global and remote workforce and a passion for global business
  • Demonstrated project management skills and ability to drive programs and execute on projects independently and resourcefully
  • Strong understanding of global employment 
  • Demonstrated ability to work within and be successful in a high-growth environment, adapting and adjusting quickly to changing priorities 
  • Excellent communication and consultative skills
  • Excellent attention to detail and accuracy with your own work and reviewing the work of others
  • Demonstrated discretion and sound judgment handling sensitive and confidential data


What’s it like to work at Protocol Labs?
Protocol Labs' mission is to improve humanity’s most important technology, the Internet. We build protocols, systems, and tools to improve how it works. Today, we are focused on how we store, locate, and move information. Our projects include IPFS, Filecoin, libp2p, and more.
As a distributed team, we hire anywhere in the world, and at various levels of experience (entry, senior, staff). We look for people with unique perspectives and diverse backgrounds.
We have a great benefits package, including parental leave, contributions to your retirement, competitive pay, and unlimited time off. For U.S.-based employees, we also provide platinum-level health, dental, and vision coverage for you and your family.

If you’re passionate about the future of computing and a more democratized internet, we want to talk to you.


GDPR for Job Applicants and Candidates

When you apply to a job on this site, the personal data contained in your application will be collected by Protocol Labs, Inc. (“Protocol Labs”), which is located at 427 N Tatnall St #51207, Wilmington, Delaware 19801 and can be contacted by emailing legalrequests[at]  Protocol Labs’ data protection team can be contacted via legalrequests[at]  Your personal data will be processed for the purposes of managing Protocol Labs’ recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes. Such processing is legally permissible under Art. 6(1)(f) of Regulation (EU) 2016/679 (General Data Protection Regulation) as necessary for the purposes of the legitimate interests pursued by Protocol Labs, which are the solicitation, evaluation, and selection of applicants for employment.

Your personal data will be shared with Greenhouse Software, Inc., a cloud services provider located in the United States of America and engaged by Protocol Labs to help manage its recruitment and hiring process on Protocol Labs’ behalf. Accordingly, if you are located outside of the United States, your personal data will be transferred to the United States once you submit it through this site. Because the European Union Commission has determined that United States data privacy laws do not ensure an adequate level of protection for personal data collected from EU data subjects, the transfer will be subject to appropriate additional safeguards.

Your personal data will be retained by Protocol Labs as long as Protocol Labs determines it is necessary to evaluate your application for employment or to assist in the hiring process. Under the GDPR, you have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data be restricted. You also have the right to data portability. In addition, you may lodge a complaint with an EU supervisory authority.