Startup Operations & Business Development, Ecosystem Growth


About Protocol Labs

Protocol Labs drives breakthroughs in computing to push humanity forward. Protocol Labs is a product-development lab, but behind the protocols and tools we build, behind the research and implementations, are passionate people, teammates, and community members. Most teams in the Protocol Labs Network are fully distributed and work remotely around the world. Engineers, researchers, and operators work in the open to improve the internet — humanity's most important technology — as we explore new advances at the intersection of many exciting fields (crypto, networks, distributed systems) and cultures (startups, research, open-source, distributed work).

As a member of the Strategy & Operations team, you’ll have an outsized impact on the entire organization by working on key initiatives across multiple areas, including analytics, project management, business development, process improvement, systems, and special projects. In this role, you will work closely with Protocol Labs’ leadership to structure and solve complex problems, then drive solutions forward across the organization.

Tasked with helping our disruptive open source projects solve some of their most critical problems, you will work with Project Leads, Product Managers, Engineers, and more to break down complex situations and co-create actionable solutions both within and across Protocol Labs's projects.

Strategy & Operations at Protocol Labs

This isn’t an ordinary Operations position. We are a distributed organization of over 120 collaborators (worldwide), split across 15 countries and with no regular offices -- so we have some unique needs.  Our team is responsible for supporting our Projects through problem solving, from data analysis and market segmentation to connecting them with industry experts, as well as establishing company-wide processes and tools that enable a unique global culture of innovation, collaboration, and performance. As an early member of our Strategy & Operations team, you will provide our organization with the versatility and creative thinking it needs to accelerate reaching our Projects’ goals.

In Strategy & Operations at Protocol Labs, you will...

  • Identify, scope, and prioritize key challenges faced by Protocol Labs leadership and teams.
  • Conduct internal and external research to understand best practices across web2 and web3 organizations, then synthesize and share learnings.
  • Apply first principles thinking to create solutions and playbooks for key challenges, including process improvement, decision support, ecosystem growth, org structure and governance, and more. 
  • Drive and track the execution of key initiatives and special projects, individually or by managing a team.
  • Partner with leadership and analytics team to implement dashboards, reporting, systems, and tooling to enhance Protocol Labs operations and effectiveness.

You may be a fit for this role if you have....

  • Have 6-10 years of experience in product management, business operations & strategy, or management consulting
  • You get a kick out of aligning first principle thinking and data insights to achieve great results
  • Handle both complexity and ambiguity well
  • Familiarity and passion for open source, and distributed computing
  • Have experience running your own startup or high-growth organization, or have experience in management consulting or corporate strategy 
  • Pride yourself in being a self-starter, thriving even without much direction
  • Deep experience coordinating work across teams with different goals
  • A rigorous, process-driven work style backed by an ability to communicate effectively
  • Strong analytical, problem solving and interpersonal skills

Bonus Points

  • Experience with open source communities / projects
  • Experience with distributed orgs
  • Background in software engineering


What’s it like to work at Protocol Labs?
Protocol Labs' mission is to improve humanity’s most important technology, the Internet. We build protocols, systems, and tools to improve how it works. Today, we are focused on how we store, locate, and move information. Our projects include IPFS, Filecoin, libp2p, and more.
As a distributed team, we hire anywhere in the world, and at various levels of experience (entry, senior, staff). We look for people with unique perspectives and diverse backgrounds.
We have a great benefits package, including parental leave, contributions to your retirement, competitive pay, and unlimited time off. For U.S.-based employees, we also provide platinum-level health, dental, and vision coverage for you and your family.

If you’re passionate about the future of computing and a more democratized internet, we want to talk to you.


GDPR for Job Applicants and Candidates

When you apply to a job on this site, the personal data contained in your application will be collected by Protocol Labs, Inc. (“Protocol Labs”), which is located at 427 N Tatnall St #51207, Wilmington, Delaware 19801 and can be contacted by emailing legalrequests[at]  Protocol Labs’ data protection team can be contacted via legalrequests[at]  Your personal data will be processed for the purposes of managing Protocol Labs’ recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes. Such processing is legally permissible under Art. 6(1)(f) of Regulation (EU) 2016/679 (General Data Protection Regulation) as necessary for the purposes of the legitimate interests pursued by Protocol Labs, which are the solicitation, evaluation, and selection of applicants for employment.

Your personal data will be shared with Greenhouse Software, Inc., a cloud services provider located in the United States of America and engaged by Protocol Labs to help manage its recruitment and hiring process on Protocol Labs’ behalf. Accordingly, if you are located outside of the United States, your personal data will be transferred to the United States once you submit it through this site. Because the European Union Commission has determined that United States data privacy laws do not ensure an adequate level of protection for personal data collected from EU data subjects, the transfer will be subject to appropriate additional safeguards.

Your personal data will be retained by Protocol Labs as long as Protocol Labs determines it is necessary to evaluate your application for employment or to assist in the hiring process. Under the GDPR, you have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data be restricted. You also have the right to data portability. In addition, you may lodge a complaint with an EU supervisory authority.