Ecosystem User Success Director
- 📅24 days ago
GnosisDAO builds decentralized infrastructure for the Ethereum ecosystem. Gnosis developed a wide range of products including Gnosis Safe (multisig and programable account), Gnosis Protocol (CowSwap), Conditional Tokens (prediction markets), Gnosis Auction, and Zodiac (standard and tooling for composable DAOs). With the Gnosis Safe and Gnosis Protocol spinning out, Gnosis is determined to address the most pressing problem on Ethereum: The ever-rising cost of transactions, pricing out all but the highest-value transactions.
After a token merger with xDai, GnosisDAO is proud to announce Gnosis Chain: An Ethereum forerunner-companion that addresses scaling issues through solid engineering. We want Gnosis Chain to become the 0xhome of EVM dapps who have been priced out of mainnet. Ethereum used to be colorful and quirky, and it’s time to take that identity back. 🧑🎤
What are we looking for?
- A champion of user experience and an internal customer advocate that can effectively collaborate with cross-functional teams, including product, sales, marketing, and engineering.
- Strong understanding of blockchain infrastructure and L1/ L2 ecosystems.
- Solid experience in a customer/client-facing role such as Technical Product Manager.
- Ability to have technical conversations with users of all levels of sophistication.
- Problem-solving skills around technical, product, and business questions.
- Strong time management skills and the ability to manage multiple competing priorities.
- Prior experience at a growth stage Web3 company.
- Comfortable working in a remote environment.
What will you do?
- Internal champion for end users on the entire user journey – from acquiring tokens to successfully using dApps on the Gnosis Chain.
- Identify opportunities and leverage resources to shorten the end-user journey, such as designing products and publishing user-friendly tools.
- Distill and communicate end user feedback to the project/engineering teams to improve user experience.
- Demonstrate how end users can utilize Gnosis Chain in a variety of ways through training, demos, and strategy sessions.
- Work with the marketing team to design and execute customer engagement and success campaigns.
- Cultivate a satisfying user experience on Gnosis Chain for users of all levels of expertise on the blockchain.
What we can offer you
- Do you need resources to pursue your professional goals? -> We got you covered with a personal education and conference budgets;
- Is there something that you would like to try out within our projects? -> You can use your Friday afternoons on research or on a side project in our ecosystem;
- Our hierarchy is flat, so there is no chance to get lost in vertical looking organizational structure;
- Not really an early bird? No worries! -> Flexible working schedules and remote work policies are, for a long time, part of our culture;
- And do not worry about your equipment and subscriptions. We’ll equip you with the latest hardware and provide you all tools you need!
Variety is the spice of life and a celebrated component of our culture. At Gnosis, we strive to create an inclusive environment that empowers our employees. We believe that our products and services benefit from our diverse backgrounds and experiences and are proud to be an equal opportunity employer: all qualified applicants are considered for positions regardless of race, ethnic origin, age, religion or belief, marital status, gender identification, sexual orientation, or physical ability.