Product Manager - Customer Experiences (ConsenSys NFT)

  • 🏛️ConsenSys
  • 🏷️
    Product
  • 🌐
    UNITED STATES - REMOTE
  • 📅3 days ago

Description

Remote, Full Time

At ConsenSys we have a vision of a world where data sovereignty and financial well-being is accessible to every person and organization. We believe Ethereum and decentralized protocol technology is a more trustworthy and equitable foundation for how we create and share value across the web. On this trusted, open source foundation, we can accelerate the world’s transition to a universally accessible network of distributed participants where transparency, security and freedom are fundamental.

Our product suite, composed of Truffle, Infura, Quorum, Codefi, MetaMask, and Diligence, serves millions of users, supports billions of blockchain-based queries for our clients, and has handled billions of dollars in digital assets. As the leading Ethereum software company, ConsenSys enables developers, enterprises, and people worldwide to build next-generation applications, launch modern financial infrastructure, and access the decentralized web. To learn more about ConsenSys, and explore our products and solutions, visit http://consensys.net/. https://consensys.net/">http://consensys.net/. >

About Consensys NFT Business

ConsenSys’ NFT Business Unit is in search of people passionate about the fusion of NFTs, utility, narrative and creativity.  We are passionate about unlocking new possibilities with NFTs, pushing the boundaries of creativity with fan, brand and user engagement, exploring these new possibilities deeply through narrative and visuals, and making them a reality.  

ConsenSys partners with some of the largest firms in the world, including dozens of Fortune 100 clients, governments and the largest global banks.  We are backed by JP Morgan, Mastercard and UBS. 

Our Web 3.0 products and technology are the most used in the industry, with tens of millions of existing users globally - supported by our global customer support organization. We have been operating large scale, public blockchain infrastructure for more than five years, which is used across our industry and the largest NFT and crypto players in the world, including Coinbase, Palm, Sorare, Decentraland, Guild of Guardians, and dozens of others.  

Our Eulerbeats NFT platform has been called “the most genius idea ever” by Mark Cuban, and it has distributed more than $5m to its user base through NFT royalties.  

ConsenSys is not just NFT players, but we have expertise up and down the entire technology stack all the way down to Layer 1 Ethereum.

We are looking for a diverse group of creators and technologists who are interested in day to day exciting challenges, who are resilient, and who thrive in the exciting and fast-moving NFT industry.

About the Role:

Are you a product manager who wants to build a better decentralized consumer experience? Come drive continuous user discovery, define new features, create delightful experiences, shape how we scale, build NFT experiences and help us grow to millions of web3.0 users.

Product Managers in our organization sit at the intersection of software development, design, and business strategy. We shape high-level product goals but also get our hands dirty. As a product manager at ConsenSys NFT you will help define the vision, strategy and roadmap for our products. Your role will be working closely with engineers, designers, analysts and project managers to design and deliver outstanding products to our users.

You will grow and lead the work of a cross functional team to be user focused, discovery led, and data driven. Part of the job will be driving our software product development from concept to launch: facilitating user research or experiments to validate hypotheses; aligning stakeholders on a shared vision tied to larger strategy; using metrics and feedback to drive development; inspiring cross-functional teams of analysts, designers, engineers, and marketers to address user problems; and shipping phenomenal user experiences.

Externally, you will drive the adoption of crypto-first product features, and work closely with various teams across the NFT and Web3 ecosystem. This will also involve researching user problems, staying ahead of market developments in the crypto space, and building relationships with key partners.

Experience creating delightful experiences for direct users, with extreme attention to details will be valuable for this role. We are looking for someone that has built meaningfully end-user experiences, focusing on growth and engagement. 

Responsibilities:

  • Define vision, strategy and roadmap, working closely closely with engineers, designers, analysts and project managers. 
  • Design and deliver web 3.0 products that advance the ConsenSys mission.
  • Interact with customers often and translate their needs into product requirements
  • Define key success metrics for the products you own.
  • Work closely with researchers and analysts to test hypotheses and understand user’s pain points
  • Validate product ideas and prototypes with early adopters
  • Help ensure that we ship at a healthy cadence at the same time as manage objectives, priorities, trade-offs, issues and risks for our team.
  • Coordinate with project managers in defining timelines and prioritizations that satisfy key stakeholders.  

Requirements:

  • Extensive experience leading, coordinating, and building software
  • Both passion for and experience shipping delightful applications for end-users.
  • A proven track record of shipping products - 3+ years of Product Management experience
  • Ability to conceptualize and drive sophisticated projects with competing priorities, multiple partners, and quick timelines
  • Prior experience in user research conducting customer/partner  interviews to identify their needs.
  • Strong organization and documentation skills and an ability to help define product vision, product strategy and roadmap
  • Comfortable with product ownership and decision-making
  • Excellent communication and social skills

Bonus Points

  • Familiarity with and interest in blockchain products (especially NFTs), and an eagerness to learn more.
  • Your hands are filthy. You only ship functionality after you’ve personally test driven it and made sure customers will be amazed with a smooth engagement. 
  • Working hours are 9am-5pm Pacific time or Eastern time or Western Europe time, with core hours being 9am - 1pm Pacific time. You should be online and able to have synchronous meetings during that time.

Don't meet all the requirements? Don't sweat it. We’re passionate about building a diverse team of humans and as such, if you think you've got what it takes for our chaotic-but-fun, remote-friendly, start-up environment—apply anyway. While we have a pretty good idea of what we need, we're ready for you to challenge our thinking on who needs to be in this role.

ConsenSys is an equal opportunity employer. We encourage people from all backgrounds to apply. We are committed to ensuring that our technology is made available and accessible to everyone. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. ConsenSys is aware of fraudulent recruitment practices and we encourage all applicants to review our best practices to protect yourself which can be found https://consensys.net/careers/best-practices-to-avoid-recruitment-fraud/"> style="font-weight: 400;">here. #Li